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Shipping & Returns

How will my order be shipped?

We ship our orders standard via Post.nl. Delivery time 1-2 business days.

Shipping costs within the Netherlands:
Above € 75,- order value you pay no shipping costs. For orders under € 75, - we charge € 8.50 shipping costs.

Return or exchange 

Have you ordered an item but it is not what you expected? No problem. You will always get the full amount you paid back. 

Returns are accepted if the article is undamaged, unused and in its original packaging. Please return the item including all accessories within 14 working days accompanied by the invoice/packing list in proper packaging.

Please note that this only applies if you are returning the entire order. If you order 2 items and keep 1 and return 1, the online store will not refund the delivery charges.

Please return your order through the post office. We advise you to keep the proof of postage. Please use the form below for this purpose. 

In case of doubt or questions, please contact our customer service [email protected].

We generally process returns within two business days. Your refund will be made as soon as possible, but no later than five working days after receipt of your package.

* If products are damaged or if you have received the wrong products, Lowland Outdoor will refund the shipping costs.

Return of the product is at the customer's risk. 

For our Belgian customers: The free returns can only be handed in at a post.nl location. You can find the nearest return point at www.postnl.be.

Our return address:
Birdland International BV / Lowland Outdoor
PO Box / Return address 8000 
3953 ZV Maarsbergen